Incheon Airport has best customer service in Asia-Pacific: Award

Incheon Airport has best customer service in Asia-Pacific: Award

Incheon Airport has best customer service in Asia-Pacific: Award

Beijing Capital International Airport rounds out the third spot.

Spending millions on LED lights above parking spaces, more custodial services to clean bathrooms and automated passport entry machines to keep lines short in customs, has paid off for Dallas/Fort Worth Airport. Airports large and small from around the globe, including several in Canada, demonstrated their commitment to providing an excellent customer experience.

In a report released Monday, the Airports Council International announced the winners of its 2016 Airport Service Quality Awards.

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El Paso International Airport tied for second place in Best Airport by Region in the 2016 Airports Council International (ACI) Airport Service Quality (ASQ) Awards in airport service quality.

El Paso International Airport provided service to over 2.8 million passengers in 2016, a 1.6% increase over the previous year. "We're making the right investments.but at the end of the day it's the interaction our customers have with our people", said DFW Airport chief executive Sean Donohue.

The number one rank came from passenger surveys conducted by ACI at over 320 airports world wide. "In fact, six major airports of India have been rated better that six worldwide airports of other countries", Central Industrial Security Force (CISF) director general OP Singh said. With questions the same at each location, the survey creates a database that allows airports to compare themselves to others around the world. The ASQ program also has a feature that facilitates sharing of best practices among airport operators.

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JIA was the highest-ranking Florida airport on the awards listing.

The ASQ Award Ceremony will be held at the 27th ACI Africa/World Annual General Assembly, Conference and Exhibition in Port Louis, Mauritius, in October this year.

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